Frequently Asked Questions
Everything you need to know about your Vincci shopping experience.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return or exchange through our online portal or at any physical Vincci boutique.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I ensure I choose the correct shoe size?
Each product page features a detailed size guide. We recommend measuring your foot length and comparing it to our chart, as sizing may vary slightly between different collections.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized digital payment options like Apple Pay and Google Pay for a seamless checkout.
Are Vincci products covered by a warranty?
All our products are crafted with quality in mind. We provide a 6-month limited warranty against manufacturing defects from the date of purchase.