Returns & Exchanges

At Vincci, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether it is a fit issue or a change of heart, our streamlined process ensures your exchange or refund is handled with elegance and speed.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original Vincci packaging, ensuring all tags are attached and the shoeboxes are protected.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.